Support
At Gravit8, our IT support offerings are specifically designed to scale — whether you're running a small office with just a few workstations or managing a large, complex, multi-tenanted environment.
Managed Support
To keep things simple, we offer four levels of managed support – Essentials, Standard, Premium, and Enterprise.
Essentials
- Unlimited Remote Support
- Onsite Support billed at an hourly rate
- Proactive Hardware Monitoring
- Month to Month Billing
- Access to Afterhours Support (at a cost)
Popular
Standard
- Unlimited Remote Support
- Unlimited Onsite Support
- Proactive Hardware Monitoring
- Month to Month Billing
- Access to Afterhours Support (at a cost)
- Preferred Onsite Engineer
- Dedicated Account Manager
Premium
- Unlimited Remote Support
- Unlimited Onsite Support
- Proactive Hardware Monitoring
- Month to Month Billing
- Remote Afterhours Support Included
- Onsite Afterhours Support at a cost
- Preferred Onsite Engineer
- Dedicated Account Manager
- Monthly vCIO Meeting
Enterprise
- Unlimited Onsite Support
- Unlimited Remote Support
- Proactive Hardware Monitoring
- Access to Afterhours Support (at a cost)
- Preferred Onsite Engineer
- Dedicated Account Manager
- Engineer based onsite
- Contract Based
Other Support
In addition to our core Managed Support services, Gravit8 also offers specialised options such as Augmented Support, DevOps Outsourcing, and access to a virtual Chief Information Officer (vCIO).
vCIO (Virtual Chief Info. Officer)
With over 20 years of experience across various industries, Gravit8 is well positioned to offer strategic insight into aligning IT with your company's goals. This service is offered on a monthly basis, giving you consistent access to a virtual CIO without the overhead of a full-time hire.
Arrange a Free ConsultationOnsite Based Engineer(s)
Our Onsite Engineer service is typically recommended for high-availability environments or businesses with a large number of devices — including PCs, laptops, Macs, or servers. One of the biggest advantages of this approach is that you don't need to worry about HR issues, skill gaps, or support interruptions due to illness or leave.
Arrange a Free ConsultationAugmented Support
With Gravit8's Augmented Support, we can deploy an engineer to temporarily fill in for your regular IT resource — whether they're on leave or you simply need extra hands during a busy period.
Arrange a Free ConsultationDevOps Outsourcing
As the demand for DevOps expertise continues to grow, more businesses are recognising the gap between software development and operational teams. Much like our Onsite Engineer model, a dedicated Gravit8 team member can be contracted to work onsite, ensuring seamless collaboration and continuity.
Arrange a Free Consultation